Return/Refund Policy

Return/Refund Policy

 

MP Antenna, LTD. Return Policy

At MP Antenna, LTD., we are committed to ensuring 100% customer satisfaction. All our antennas are made using the highest quality materials and assembled under strict quality control. However, there may be situations that require a product return or replacement. Any custom-made antenna is non-returnable.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Defective Products: If you receive a defective product within 30 days of receipt, please email us at cs@mpantenna.com. Be sure to include the part number, receipt date, order number, and a description of the defect. If we determine the product is defective, MP Antenna will issue a Return Merchandise Authorization (RMA) number along with return instructions. After receiving the defective product, we will ship an equivalent replacement at no additional cost. The shipping method is at the sole discretion of MP Antenna.

 

Non-Defective Product Returns: If you are not completely satisfied with your purchase directly from MP Antenna, you can return the product within 15 days. Please provide the part number, receipt date, order number, and reason for return. Customers are responsible for return shipping costs, and a 25% restocking fee will apply. The original shipping charges, as well as return shipping costs, are the responsibility of the customer.

 

To be eligible for a return, products must be in new, unopened, and sealed condition, with all original packaging, paperwork, instructions, and documentation. If the return does not meet these conditions, the refund will be prorated based on the cost of the missing or damaged items.

 

Return Process: All items being returned must be carefully packed and clearly marked with the MP Antenna RMA number on the outside of the package. Returns without an RMA number will not be accepted by our shipping/receiving department and will be returned to the sender at the sender’s expense. We strongly recommend purchasing insurance for return shipments.

 

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved Refunds for returns will be processed within 30 days of receipt of the returned product by MP Antenna.. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@mpantenna.com.

 

Products can be ordered online at mpantenna.com, through our sales representatives at cs@mpantenna.com, directly by calling MP Antenna at (440) 387-5968 or using our Contact Form.

 

 

 

 

 

 

Shipping Policy

 

Thank you for shopping with us! Here are some important details about our shipping policy:

 

  1. Processing Time:

Orders are typically processed and shipped within 5-10 business days after payment confirmation, excluding weekends and holidays.

 

  1. Shipping Rates:

Shipping rates are calculated based on the weight and size of your order. You can view the shipping costs during the checkout process before making your purchase.

 

  1. Shipping Locations:

We currently ONLY ship to addresses within the United States.

 

  1. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.

 

  1. Delivery Times:

Delivery times vary depending on your location and the selected shipping method. Standard shipping usually takes 3-5 business days.

 

  1. Delays and Issues:

While we strive to ensure timely delivery of all orders, please note that unforeseen circumstances such as weather delays or carrier issues may occasionally occur. If you experience any problems with your delivery, please don’t hesitate to contact us, and we will do our best to assist you.

 

  1. Shipping Holidays:

Please be aware that our shipping carriers may observe certain holidays, which could affect the processing and delivery of your order. We will do our best to notify you in advance of any anticipated delays due to holiday closures.

If you have any further questions about our shipping policy, feel free to contact us. Thank you for choosing MP Antenna!

About

MP Antenna, LTD is the exclusive developer and manufacturer of Multi-Polarized antennas for demanding applications such as public safety, wireless broadband systems, WiFi, WiMax, video monitoring systems, 3G, CDMA, GSM, PCS, and LTE. The company’s product line improves signal penetration and connectivity in obstructed deployments, providing increased data throughput, enhanced voice clarity, and multi-path mitigation.

Our Mission

To be the world leader in passive Multi-Polarized Antenna Technology by offering products and solutions which provide all users the best possible wireless experience at any frequency.

Contact

Address: 147 Eady Court, Elyria, OH 44035

Phone:(440) 387-5968

Fax: (440) 545-3500

Email: Contact Us

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